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Change Management Coaching

Change management coaching supports individuals to translate change management knowledge into improved ability to achieve organizational results.

Who can benefit from change management coaching?

Coaching can benefit individuals who play key roles in the change process, including:

  • Change practitioners who are developing change management strategies and plans for specific initiatives.
  • Executives and senior leaders who are sponsoring organizational change initiatives and are accountable for achieving the desired business results.
  • Managers who are responsible for the local implementation of changes.

When does coaching make sense?

Coaching can be beneficial in the typical scenarios that individuals in these roles encounter.

Typical Scenarios

Focus of Coaching

Change Practitioner

  • New to the role
  • Change lead on a critical initiative

Support the practitioner to:

  • Apply the Prosci methodology and develop a robust change management strategy and plans
  • Build and apply a change scorecard to measure the success of the change
  • Identify and address obstacles to successful implementation


  • Organization has a history of poorly managed change
  • Senior leaders are not unified in their support for a change

Support the sponsor to:

  • Develop a practical understanding of the role
  • Be active and visible throughout the lifecycle of the change
  • Build strong support for the change with peers and direct reports
  • Communicate effectively


  • Change will have a high degree of impact on employees
  • Significant resistance to a change from employees

Support the manager to:

  • Apply a structured process to lead the change
  • Identify the root causes of the resistance and apply appropriate tactics to mitigate the resistance

How does it work?

  • We begin with a no obligation telephone conversation to understand your needs, determine if change management coaching makes sense and assess the mutual fit between client and coach.
  • If the conditions for a successful coaching relationship exist, the next step would be to have an in-depth coaching session to:
    • Assess your current situation to understand the challenges and/or opportunities you are facing.
    • Define the focus of the coaching and begin building an action plan.
    • Establish specific desired outcomes from both organizational and individual perspectives.
    • Agree on the frequency and duration of the coaching sessions and the length of the coaching engagement.
  • Ongoing coaching sessions would support you to execute your plan. The frequency and duration of the coaching sessions varies, depending on your needs and preferences. We recommend a minimum of two hours of coaching per month.
  • Coaching is typically done virtually, using telephone calls and interactive tools such as Go-To-Meeting to facilitate the real-time sharing of information.
  • Between coaching sessions, we ask you to commit to specific actions that will enable the achievement of your plan.
  • Throughout the coaching process, you and your coach will assess the value received from the coaching. You should expect to make a commitment of six months to build a solid relationship and realize the results you are seeking.

Why choose Navigo?

Andrew Horlick is an experienced change practitioner, a certified coach and an advanced certified instructor of the Prosci change management methodology. He understands how to effectively manage change in complex organizations and can support you to become your best. He has assisted change sponsors, managers and change practitioners to increase individual effectiveness and improve success rates for their organizations’ change initiatives.

Who should I contact?

To learn more about Navigo’s coaching services, please contact:

Andrew Horlick

Navigo Consulting & Coaching

16160 190 Ave,
Surrey, BC 
V4N 3J7

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